How can we help?

Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.

Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.

Connect with us

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.

  facebook.com/ucasonline
  @ucas_online

If you want to keep up-to-date with everything we’re up to, then you can also follow us on Instagram.

  ucas_online

Still have a question? Give us a call

Our normal opening hours are Monday to Friday from 08:30 to 18:00.

Calls will be charged at your standard network rate.

Please have your Personal ID number ready so we can find your records quickly.

Undergraduate

Applications to: <ul> <li>undergraduate degree courses</li> <li>postgraduate teacher training programmes in Scotland and Wales</li> <li>MA/MSc courses&nbsp;&nbsp;in social work, nursing and&nbsp;medicine, or LLB accelerated programmes</li> </ul> <p><strong>UK phone number</strong></p> <div class="ucas-paragraph-blue-big ucas-paragraph-blue-big"><a href="tel:0371 468 0 468">0371 468 0 468</a></div> <p><strong>International number</strong></p> <div class="ucas-paragraph-blue-mid-sized ucas-paragraph-blue-mid-sized"><a href="tel:+44 330 3330 230">+44 330 3330 230</a></div>

Conservatoires

<p>This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at&nbsp;<a href="https://www.ucas.com/conservatoires/studying-conservatoire/thinking-about-performing-arts" target="_blank">UK conservatoires</a>.</p> <p><strong>UK phone number</strong></p> <div class="ucas-paragraph-blue-big ucas-paragraph-blue-big"><a href="tel:0371 468 0 470">0371 468 0 470</a></div> <p><strong>International number</strong></p> <div class="ucas-paragraph-blue-mid-sized ucas-paragraph-blue-mid-sized"><a href="tel:+44 330 3330 232">+44 330 3330 232</a></div>

If you need to write to us

<p>If you want to send us a letter, you can write to us at;</p> <p>UCAS<br> Rosehill<br> New Barn Lane<br> Cheltenham<br> Gloucestershire<br> GL52 3LZ</p> <p>For more details about UCAS, please visit our <a href="https://www.ucas.com/about-us">company information page</a>.</p>

Do you have hearing difficulties?

Call the Text Relay service followed by the relevant number.

18001

Outside of the UK

+44 151 494 1260 (text phone)

You'll need to ask the operator to dial the relevant number.

Compliments, complaints and feedback

Let us know if you’ve received excellent service, or if you need to make a complaint. If you want to give us some feedback on the website then please use the feedback tab to the right hand side of the page to rate your experience and leave comments.  If you need help with your application use the contact numbers and channels above.